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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ANDRE KOLB

June 30, 2026

5  out of  5
rating by ANDRE KOLB
"I switched to this office when my previous agent retired because Jana G. moved here. So far my experience is great and as always Jana is amazing and always helpful as well as anyone I have spoken to in the office!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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AAA HUSTLE HAULERS

June 25, 2026

5  out of  5
rating by AAA HUSTLE HAULERS
"Kendra Duhon is absolutely outstanding! She has always treated my mother with kindness, professionalism, and genuine care. Any time we have questions or need assistance, Kendra is quick to respond and goes above and beyond to make sure everything is handled properly.

What sets her apart is that she truly cares about her clients and takes the time to explain things clearly, making the insurance process easy to understand. It’s rare to find someone who combines expertise with such a personal touch.

If you’re looking for an insurance agent who is trustworthy, knowledgeable, and dedicated to her customers, I highly recommend Kendra Duhon and her State Farm team. Five stars all the way!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Christine Bailey’s Team! We deeply appreciate your kind words here in Lake Charles . "
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Alex Willis

June 25, 2026

5  out of  5
rating by Alex Willis
"Service was excellent; Christine & her staff was able to help me get the best price on my insurance! Thank you for helping!"
We responded:
"Alex, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Christine Bailey’s Team here in our Lake Charles office. "
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Sam Powell

June 15, 2026

5  out of  5
rating by Sam Powell
"Deann is wonderful and always very helpful
I would highly recommend."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Christine Bailey’s Team. "
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Anthony Mallett

June 8, 2026

5  out of  5
rating by Anthony Mallett
"It was amazing. Best service I ever had."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Andie Dyer

June 8, 2026

5  out of  5
rating by Andie Dyer
"Loved working with Christine! As a young, first time vehicle owner, she walked me through every step and provided many options for me to save on a monthly note, rather than taking advantage of me and quoting me an obnoxious amount like many other companies did. Very generous and knowledgeable! 100% recommended 😊"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Mi D

June 6, 2026

5  out of  5
rating by Mi D
"Jana is very helpful no knowledgeable about all the possible policies. We recently made some purchases and wanted to add additional coverage and she knew exactly what was needed to not overlap on policies. While we do most everything on the app, the office is nice and welcoming!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Christine Bailey’s Team. "
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M D

June 5, 2026

5  out of  5
rating by M D
"We have been with State Farm for years. Jana has been excellent in aiding me with coverage to fit my needs. I have multiple policies and will continue to use someone local at State Farm."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Christine Bailey’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Angel M. Scott

May 28, 2026

5  out of  5
rating by Angel M. Scott
"After years with another agent, State Farm moved me to this agent. I will without hesitation say that I know Christine's integrity throughout SWLA has always been solid. Because of that, I had no hesitation when my agent resigned. Today what is most impressive, is that the staff at this office are top notch, professional and have gone above and beyond with every policy request or change. Thank you to Janna for always taking care of me and my family!"
We responded:
"Angel, Thank you so much for taking the time to share your experience with our office. We truly appreciate the kind words and great feedback and we look forward to being here for you guys for a long time to come!"
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Seledia Mounicou

May 28, 2026

5  out of  5
rating by Seledia Mounicou
"I have been personally dealing with De Ann Darbonne for over 15+ years. Her dedication to her clients are phenomenal. She has served me for both residential and business. Statefarm is a trusted company I refer all my family, friends, and clients to."
We responded:
"Seledia, thank you for your wonderful review of State Farm Agent Christine Bailey’s Team!"
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christopher derouen

May 22, 2026

5  out of  5
rating by christopher derouen
"Jana is the best. She went above and beyond to help me and made me feel like she really cares. Great employee"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Christine Bailey’s Team. "
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Andrain Deloach

May 14, 2026

5  out of  5
rating by Andrain Deloach
"When I call they answer!! Hands down a completely satisfied!! Never had any issues with anything!! Won’t b giving my business to no one else!!"
We responded:
"Thank you, Andrain. I love that you notice that we answer the phone. First class service is what we strive for so we appreciate that you care about that. Glad to have you. "
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douglas Alan elter

May 11, 2026

5  out of  5
rating by douglas Alan elter
"Excellent"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Christine Bailey’s Team. "
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Saints & Sinners Studio (SSS)

April 30, 2026

5  out of  5
rating by Saints & Sinners Studio (SSS)
"Mrs. Kendra was very patient and did an amazing job. She has great customer service and made everything very easy switching my vehicles, camper, toys, and camper a breeze!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Christine Bailey’s Team! We deeply appreciate your kind words here in Lake Charles . "
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Christine Lynch

April 23, 2026

5  out of  5
rating by Christine Lynch
"Jana is always great to work with. She gets everything taken care of quick and amazing customer service."
We responded:
"Thank you, Christine!"
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Hamed

April 20, 2026

5  out of  5
rating by Hamed
"Worked with Kendra on a quote, very professional, detail oriented, patience and supportive. Easy to register and paid with no issue. Strongly recommend her for future insurance needs."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Sr Mrija Hope Nuculaj

Sr Mrija Hope Nuculaj

April 8, 2026

5  out of  5
rating by Sr Mrija Hope Nuculaj
"Ms. Jana was generous with her time, creative with her abilities and always willing to assist however she can! She is a real blessing and has been a huge help!"
We responded:
"Thanks so much for the fantastic rating, Sr! We are so glad you had a positive experience with us here on State Farm Agent Christine Bailey’s Team. If there is anything we can do for you in the future, just give us a shout! "
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fabiana nuñez

April 7, 2026

5  out of  5
rating by fabiana nuñez
"Kendra Is Amazing, she help me fast :)"
We responded:
"fabiana, thank you for your wonderful review of State Farm Agent Christine Bailey’s Team!"
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Janelle Williams

March 26, 2026

5  out of  5
rating by Janelle Williams
"Jana is always helpful and welcoming and addresses our needs in a timely fashion with courtesy and dignity."
We responded:
"Thank you, Janelle. I appreciate your kind words. We always want you to be taken care of in a friendly and professional manner."
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Ashlyn Benoit

March 23, 2026

5  out of  5
rating by Ashlyn Benoit
"Kendra has been the best representative I’ve worked with across any insurance company. She consistently goes above and beyond to assist me and my family, ensuring we receive the best coverage at competitive rates. She takes the time to clearly explain any questions we have, making the entire process easy to understand. Most importantly, she makes every interaction feel personal and genuinely cares about her clients. I highly recommend her to anyone looking for reliable and exceptional insurance service"
We responded:
"Thank you, Ashlyn for your kind words. Kendra works so hard to make sure our customers have the best coverage at the correct price. We value you and appreciate you. "
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Frances Benoit

March 23, 2026

5  out of  5
rating by Frances Benoit
"Kendra is very friendly & has a wonderful attitude for her people😍"
We responded:
"Thank you for the fantastic review, Frances! We are always here to help with your insurance needs here in Lake Charles . "
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Marissa

March 16, 2026

5  out of  5
rating by Marissa
"Kendra did an awesome job with helping me find the right auto policy and even saved me some money by bundling. Very polite and professional would definitely recommend!"
We responded:
"Thank you so much for the 5-stars, Marissa! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Donna Whitlow

March 11, 2026

5  out of  5
rating by Donna Whitlow
"Jana was very professional and efficient. ..Such a pleasant lady to deal with!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Christine Bailey’s Team here in Lake Charles . "
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Trace Borde

February 20, 2026

5  out of  5
rating by Trace Borde
"Mrs Jana is the absolute best! So easy to work with and always so responsive! Very appreciative of the services provided!"
We responded:
"Thank you so much for the 5-star rating, Trace! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Cora Broussard

February 5, 2026

5  out of  5
rating by Cora Broussard
"I recently moved back to Louisiana from Texas. Jana made the transition super easy. She communicated every detail of what was needed along the way. We reviewed options together and she was so patient with my million questions. Love the team at Christine Bailey State Farm!"
We responded:
"Cora, thank you so much for this wonderful review! Jana and the team are great and we truly appreciate the recognition. I am so happy to hear that the transition went so smoothly for you."