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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda Roberts

January 17, 2026

5  out of  5
rating by Amanda Roberts
"Jana is always so pleasant and quick to answer any of my questions."
We responded:
"Amanda, we appreciate your loyalty and we value you as a customer."
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Gay Caswell

January 15, 2026

5  out of  5
rating by Gay Caswell
"Thank you Jana for always going above and beyond not only for me but me entire family. Always top notch service."
We responded:
"Thank you, Gay for your five star review. We value you! "
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zander gaudet

January 7, 2026

5  out of  5
rating by zander gaudet
"Best experience, easy to work with, nicest agents"
We responded:
"Thank you, Zander for your review. We are glad you are part of our Christine Bailey State Farm family and look forward to helping you in the future. "
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Erika Lazard

January 6, 2026

5  out of  5
rating by Erika Lazard
"Kendra is the best!"
We responded:
"Thank you, Erika for your review. We are so glad you got your auto insurance and your renters insurance with us. Kendra is excellent at making sure everyone gets the right coverage at the best rates. "
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Anissa Theriot

January 6, 2026

5  out of  5
rating by Anissa Theriot
"De Ann is awesome, she gets things done efficiently and quickly! The customer service across the board is top notch!"
We responded:
"Thank you, Anissa for taking the time to leave us a review. We are glad you are part of our Christne Bailey State Farm family. De Ann has lots of experience and always makes sure everyone is taken care of and happy. "
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John Appleton

January 5, 2026

5  out of  5
rating by John Appleton
"Kendra has been absolutely phenomenal in assisting us with changing insurance. We bundled home and auto and saved about 5% on home with 3% lower deductibles, and about 15% on auto. We ran into a little challenge with some requirements on the home insurance, but Kendra was able to work through everything and ensured we had everything while explaining everything in detail if we had any questions. By far the best experience I’ve had with any type of insurance and customer service."
We responded:
"Thank you, John for your review. I am excited to see how much money we saved you on both your home insurance and auto insurance. Kendra is very good at working through issues and making sure you get the right coverage at the very best price. We are very happy to have you as part of our Christine Bailey State Farm family. "
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Z-Lori “Blue” Primo-Cole

December 19, 2025

5  out of  5
rating by Z-Lori “Blue” Primo-Cole
"My parents started out with State Farm before I was ever thought of, over 58 years ago. They started each one of my siblings and made sure their grandchildren had State Farm as well. State Farm as been my Great neighbors since I started driving at 18, I'm 55 now. Thank you for protecting my parents and now protecting my family."
We responded:
"Thank you so much. It is such an honor to provide generational service to your family. Thank you for always trusting us to provide the right coverage at the best price for you and your family. We appreciate your loyalty. "
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Betty Stanley

December 17, 2025

5  out of  5
rating by Betty Stanley
"AWESOME STAFF... BEAUTIFUL DECOR IN THE OFFICE.. I HIGHLY RECOMMEND DOING BUSINESS WITH CHRISTINE BAILEY... AND HER AMAZING STAFF..."
We responded:
"Betty, I love that you came into our Lake Charles office to visit. We enjoyed having you and are always here to help with anything you need. Merry Christmas. "
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Vivian Johnson

December 16, 2025

5  out of  5
rating by Vivian Johnson
"This was the greatest decision I ever made, I was paying a house note before now switching to State Farm Christine Bailey I can save and travel more. Thanks for it all.."
We responded:
"Thank you, Vivian for your enthusiastic review. We are so glad you are part of our Christine Bailey State Farm family and cannot wait to hear stories of your travels. "
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Patricia Barrow

December 11, 2025

5  out of  5
rating by Patricia Barrow
"Mrs. Duhon was very friendly and timely!"
We responded:
"Thank you, Patricia for your kind words. Your time matters to us and we always want to help you get the right coverage quickly. Merry Christmas. "
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zachary zaunbrecher

December 11, 2025

5  out of  5
rating by zachary zaunbrecher
"Made this whole insurance process extremely smooth!!"
We responded:
"Thank you, Zachary. We are so glad to have you as part of our Christine Bailey State Farm family. "
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De Ann Derbonne

December 9, 2025

5  out of  5
rating by De Ann Derbonne
"VERY PROFESSIONAL AND PROMPT AT THEIR WORK."
We responded:
"De Ann, thank you so much for the excellent review! We are so glad to hear how excited you are about working with us!"
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Shonna LeDoux

December 5, 2025

5  out of  5
rating by Shonna LeDoux
"I recently needed to add a car to our policy and Jana was very helpful and informative. She made it an easy process."
We responded:
"Thank you for the great review! Jana works so hard for you and it makes her smile when she makes someone happy. Have a great day. "
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Amanda Pastran

November 21, 2025

5  out of  5
rating by Amanda Pastran
"Jana is such a rockstar! I appreciate her for going above and beyond to help me make a deadline!"
We responded:
"Thank you, Amanda for your review. Jana always goes above and beyond to make sure our customers are taken care of. We appreciate you and glad you are part of the Christine Bailey State Farm family. "
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Candace Breaux

November 21, 2025

5  out of  5
rating by Candace Breaux
"We first talked to Kendra Thursday. She was very prompt and easy to work with. Very polite and descriptive. All and all a good experience definitely recommend."
We responded:
"Thank you, Candace. Kendra works very hard to make sure all of her customers have the right coverage for their needs. We appreciate you. "
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Nolia Doucet

November 14, 2025

5  out of  5
rating by Nolia Doucet
"Janna at State Farm is always friendly and very helpful! I truly appreciate all the personal service she provides! We have been with State Farm for over 40 years and have no plans to go anywhere else!"
We responded:
"Nolia, we are truly grateful for you and your business. Thank you for your review!"
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Brad Casiday

November 5, 2025

5  out of  5
rating by Brad Casiday
"They always provide great service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jeanne Ortego

October 23, 2025

5  out of  5
rating by Jeanne Ortego
"Fast, friendly, extremely competent!"
We responded:
"Thank you, Jeanne for your review. We appreciate your support and your trust in us. "
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Tatyana Jason

October 22, 2025

5  out of  5
rating by Tatyana Jason
"Great rates and wonderful customer service from Kendra Duhon. She’s amazing."
We responded:
"Thank you, Tatyana for your kind words. Kendra is amazing and always works so hard for her customers. We appreciate you very much. Christine. "
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Christine Lennox

October 21, 2025

5  out of  5
rating by Christine Lennox
"Kendra and team are awesome! Always so helpful, patient and easy to work with."
We responded:
"Thank you, Christine for your kind words. We appreciate you and are glad to have you as part of our Christine Bailey State Farm family. "
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C B

October 21, 2025

5  out of  5
rating by C B
"I love this office. They are all amazing. My favorite person is Jana. I've known her personally for very long time. She is awesome. If you are looking for insurance go see Jana and the team here."
We responded:
"Thank you so much for taking the time to leave us this great review! Jana is a great asset to our team!"
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Alexis Eldridge

October 17, 2025

5  out of  5
rating by Alexis Eldridge
"I can’t thank Kendra enough for being there for me this past weekend after my car accident. She answered right away and helped me start the claims process with ease. It made a stressful situation so much smoother — truly great service and care. It’s makes such a difference to have a local agent who truly cares!"
We responded:
"Thank you Alexis for your kind words. When we make a promise, we back it up when you have a claim. We are glad we could help you navigate a difficult time. Call us anytime. "
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Savannah White

October 15, 2025

5  out of  5
rating by Savannah White
"We’ve been State Farm customers for YEARS & have nothing but good things to say about it. My policies are always really easy to access, discounts are great, and if you have to file a claim the app makes it really easy. We’ve been a customer for so long, I remember going as a kid with my dad to talk with Ms. Jana. She’s been there when I was a new driver & now as an adult with my own policy! She’s like family at this point!! She’s always so helpful with whatever is it we need & responds so quickly💞 She is truly what keeps us from going anywhere else:) thank you Ms Jana!"
We responded:
"Thank you Savanah for your kind words. Jana treats everyone like family and truly cares about you. Thank you for being part of our Christine Bailey State Far family. "
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Yolanda Metoyer

October 10, 2025

5  out of  5
rating by Yolanda Metoyer
"Kendra made switching to State Farm easy and saved us over $2,000 a month. Thank you Kendra 😀"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Brittanie Hughes

Brittanie Hughes

October 10, 2025

5  out of  5
rating by Brittanie Hughes
"Jana is always so helpful and answers any questions I have! Amazing service and shes always happy to help! :)"
We responded:
"Thank you, Brittanie for sharing your experience with our office. We are grateful for you. Call us anytime you need help. "