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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donald Puckett

August 7, 2026

5  out of  5
rating by Donald Puckett
"I am extremely grateful to have an agent like Jana who takes care of her customers like family. Although State Farm went up on my bundled insurance which I have been a faithful customer for over 26 years, I don’t want to leave my agent because of first class treatment!"
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K Vic

July 28, 2026

5  out of  5
rating by K Vic
"I’d definitely recommend Christine Bailey and her team at State Farm. Everyone is always so kind, welcoming, and easy to talk to. They take the time to answer my questions, explain everything clearly, and make sure any issues are taken care of quickly. It’s nice knowing I can count on them whenever I need help. Great customer service like this is hard to find, and I truly appreciate everything they do!"
We responded:
"K, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lake Charles. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Christine Bailey and Team "
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Cammie Goodeaux

July 24, 2026

5  out of  5
rating by Cammie Goodeaux
"Kendra was very attentive and incredibly efficient in providing me with quotes. She responded to texts, emails, and phone calls almost immediately. Kendra was very easy to communicate with, which made the whole process of switching insurance companies much less stressful and difficult."
We responded:
"Cammie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Lake Charles insurance team is always here and happy to help. "
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Ann Holloway

July 23, 2026

5  out of  5
rating by Ann Holloway
"Kendra has provided outstanding service for me. She is very professional, courteous and knowledgeable. She was patient as I asked lots of questions. She made the process very easy and enjoyable. Highly recommend."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Phyllis Ashworth

July 23, 2026

5  out of  5
rating by Phyllis Ashworth
"I called to discuss a late fee that was charged to one of the policies. The representative kindly removed the fee."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Abel Gonzalez

July 22, 2026

5  out of  5
rating by Abel Gonzalez
"When I first started with State Farm, things were not going as I wanted them to, but then I switched agents to Christine Bailey. I can’t tell you how easy it has been!!!! From the big things to the little things, Jana Gallier has been the absolute best. When my wife’s car was flooded and totaled she was there and has been able to answer every question I’ve had and helped me in every step. From removing the vehicle from my policy to adding the new one for my wife. I just want to give Jana a huge shout out of appreciation. Thanks for everything, I sincerely appreciate you!!! If you are in the market for new insurance weather it be for a motorcycle, car, truck, or even life and home insurance. Jana Gallier from Christine Bailey State Farm insurance can get you on the right track with exactly what you need. No extra stuff no nonsense. Go see Jana and she’ll definitely get you setup. Thanks again Jana for everything you do."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lake Charles to know you had such a great experience with us. "
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rick jermain2

July 21, 2026

5  out of  5
rating by rick jermain2
"Hands down best insurance agents I've had. Made getting coverage for offroad vehicle easy. Definitely recommend!!!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Lake Charles insurance team. "
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Karen Burns

July 17, 2026

5  out of  5
rating by Karen Burns
"Very friendly and very helpful... Definitely recommend"
We responded:
"Thanks so much for the amazing review, Karen! We really appreciate your support here in Lake Charles. Just reach out anytime if you need us - we’re here for you. "
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Doc Stewart

July 17, 2026

5  out of  5
rating by Doc Stewart
"I've been dealing with Christine Bailey and her office staff for over 4 years. They have always been very knowledgeable and informative of their products. I can always count on a friendly and prompt response every time I call. On those rare occasions that I have to leave a message, I always get a prompt return call. Service like this has become rare across the marketplace."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Kris Savoie

July 16, 2026

5  out of  5
rating by Kris Savoie
"Kendra Duhon always takes care of my needs in a timely manner. Couldn't ask for better service!"
We responded:
"Thank you so much for the 5 stars, Kris! We truly appreciate your feedback and are always happy to help whenever you need us. "
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ANDRE KOLB

June 30, 2026

5  out of  5
rating by ANDRE KOLB
"I switched to this office when my previous agent retired because Jana G. moved here. So far my experience is great and as always Jana is amazing and always helpful as well as anyone I have spoken to in the office!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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AAA HUSTLE HAULERS

June 25, 2026

5  out of  5
rating by AAA HUSTLE HAULERS
"Kendra Duhon is absolutely outstanding! She has always treated my mother with kindness, professionalism, and genuine care. Any time we have questions or need assistance, Kendra is quick to respond and goes above and beyond to make sure everything is handled properly.

What sets her apart is that she truly cares about her clients and takes the time to explain things clearly, making the insurance process easy to understand. It’s rare to find someone who combines expertise with such a personal touch.

If you’re looking for an insurance agent who is trustworthy, knowledgeable, and dedicated to her customers, I highly recommend Kendra Duhon and her State Farm team. Five stars all the way!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Christine Bailey’s Team! We deeply appreciate your kind words here in Lake Charles . "
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Alex Willis

June 25, 2026

5  out of  5
rating by Alex Willis
"Service was excellent; Christine & her staff was able to help me get the best price on my insurance! Thank you for helping!"
We responded:
"Alex, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Christine Bailey’s Team here in our Lake Charles office. "
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Sam Powell

June 15, 2026

5  out of  5
rating by Sam Powell
"Deann is wonderful and always very helpful
I would highly recommend."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Christine Bailey’s Team. "
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Anthony Mallett

June 8, 2026

5  out of  5
rating by Anthony Mallett
"It was amazing. Best service I ever had."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Andie Dyer

June 8, 2026

5  out of  5
rating by Andie Dyer
"Loved working with Christine! As a young, first time vehicle owner, she walked me through every step and provided many options for me to save on a monthly note, rather than taking advantage of me and quoting me an obnoxious amount like many other companies did. Very generous and knowledgeable! 100% recommended 😊"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Mi D

June 6, 2026

5  out of  5
rating by Mi D
"Jana is very helpful no knowledgeable about all the possible policies. We recently made some purchases and wanted to add additional coverage and she knew exactly what was needed to not overlap on policies. While we do most everything on the app, the office is nice and welcoming!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Christine Bailey’s Team. "
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M D

June 5, 2026

5  out of  5
rating by M D
"We have been with State Farm for years. Jana has been excellent in aiding me with coverage to fit my needs. I have multiple policies and will continue to use someone local at State Farm."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Christine Bailey’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Angel M. Scott

May 28, 2026

5  out of  5
rating by Angel M. Scott
"After years with another agent, State Farm moved me to this agent. I will without hesitation say that I know Christine's integrity throughout SWLA has always been solid. Because of that, I had no hesitation when my agent resigned. Today what is most impressive, is that the staff at this office are top notch, professional and have gone above and beyond with every policy request or change. Thank you to Janna for always taking care of me and my family!"
We responded:
"Angel, Thank you so much for taking the time to share your experience with our office. We truly appreciate the kind words and great feedback and we look forward to being here for you guys for a long time to come!"
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Seledia Mounicou

May 28, 2026

5  out of  5
rating by Seledia Mounicou
"I have been personally dealing with De Ann Darbonne for over 15+ years. Her dedication to her clients are phenomenal. She has served me for both residential and business. Statefarm is a trusted company I refer all my family, friends, and clients to."
We responded:
"Seledia, thank you for your wonderful review of State Farm Agent Christine Bailey’s Team!"
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christopher derouen

May 22, 2026

5  out of  5
rating by christopher derouen
"Jana is the best. She went above and beyond to help me and made me feel like she really cares. Great employee"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Christine Bailey’s Team. "
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Andrain Deloach

May 14, 2026

5  out of  5
rating by Andrain Deloach
"When I call they answer!! Hands down a completely satisfied!! Never had any issues with anything!! Won’t b giving my business to no one else!!"
We responded:
"Thank you, Andrain. I love that you notice that we answer the phone. First class service is what we strive for so we appreciate that you care about that. Glad to have you. "
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douglas Alan elter

May 11, 2026

5  out of  5
rating by douglas Alan elter
"Excellent"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Christine Bailey’s Team. "
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Saints & Sinners Studio (SSS)

April 30, 2026

5  out of  5
rating by Saints & Sinners Studio (SSS)
"Mrs. Kendra was very patient and did an amazing job. She has great customer service and made everything very easy switching my vehicles, camper, toys, and camper a breeze!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Christine Bailey’s Team! We deeply appreciate your kind words here in Lake Charles . "
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Christine Lynch

April 23, 2026

5  out of  5
rating by Christine Lynch
"Jana is always great to work with. She gets everything taken care of quick and amazing customer service."
We responded:
"Thank you, Christine!"