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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shonna LeDoux

April 1, 2025

5  out of  5
rating by Shonna LeDoux
"I recently needed to add a car to our policy and Jana was very helpful and informative. She made it an easy process."
We responded:
"Thank you for the great review! Jana works so hard for you and it makes her smile when she makes someone happy. Have a great day. "
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stacey brooks

March 25, 2025

5  out of  5
rating by stacey brooks
"Very kind and attentive, they were able to help in other areas as well as to save me a trip to DMV. Great staff!!"
We responded:
"Thank you, Stacey for your review. We are always glad to help you in any way possible. We value customers like you. "
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Danielle Trahan

February 28, 2025

5  out of  5
rating by Danielle Trahan
"Called me within 30 mins of asking for a quote. She took the time and explained everything to me, answered my questions. She was very nice and patient with me! When she heard me hesitating on a few things, she asked why and then explained to me what each thing was and what most people did. She didn't push or make me get something. She let me pick what I wanted and we worked from there. 10/10 service. Highly recommend"
We responded:
"Thank you, Danielle for your feedback. It is great to hear that you were taken care of quickly and kindly. We greatly appreciate people like you. Welcome to the Christine Bailey State Farm family....Christine "
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Tatyana Jason

February 25, 2025

5  out of  5
rating by Tatyana Jason
"Great rates and wonderful customer service from Kendra Duhon. She’s amazing."
We responded:
"Thank you, Tatyana for your kind words. Kendra is amazing and always works so hard for her customers. We appreciate you very much. Christine. "
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Raegan Pankey

February 19, 2025

5  out of  5
rating by Raegan Pankey
"Kendra Duhon was absolutely amazing! She was so professional and personable. She got me the best policy that worked for our household. 10/10 recommend her!!!"
We responded:
"Thank you, Reagan for your kind words. Kendra is amazing and she loved helping you with your autos. Please let us know if you need anything else. Christine. "
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teyacory croker

February 6, 2025

5  out of  5
rating by teyacory croker
"I have had insurance with this company and this office for over 10 years now and they are awesome. I would highly recommend State Farm Insurance and their office in Lake Charles to anyone who asks about insurance. Thank you so much for always taking care of my insurance needs. ❤️"
We responded:
"Thank you,Teya! We are so grateful for your kind words. We love having you as part of the Christine Bailey State Farm family. "
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Kimberly Lopez

January 31, 2025

5  out of  5
rating by Kimberly Lopez
"Help me with everything I needed and more loved it"
We responded:
"Thank you, Kimberly. Thrilled to have you as a customer. "
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Pam Pavelka

January 29, 2025

5  out of  5
rating by Pam Pavelka
"My uncle recommended DeAnn to me. She has been so patient and easy to work with. She models what the motto for State Farm, "Like a good neighbor, State Farm is there." I truly believe if something happens, she will be there for me, no doubt. I can't wait to be a State Farm customer."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with DeAnn and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Welcome to the Christine Bailey State Farm Family. "
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Toni Olivier

August 14, 2024

5  out of  5
rating by Toni Olivier
"Kendra at Christine Bailey State Farm handled all of our insurance needs very professionally, and did all of it over the phone! She saved us money."
We responded:
"Toni, Thank you for your business and your kind words. We love working with people like you. Christine. "
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Summer Naranjo

January 31, 2024

5  out of  5
rating by Summer Naranjo
"This agency is amazing."
We responded:
"Thank you Summer. We appreciate you so much. "
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Struck Bob

September 20, 2023

5  out of  5
rating by Struck Bob
"Kendra was so helpful with securing a new auto policy for our daughter!"
We responded:
"Welcome to the Christine Bailey State Farm family. We love teenage drivers and are honored to have helped you. "
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Amie Spiridonov

September 19, 2023

5  out of  5
rating by Amie Spiridonov
"Tonya is amazing and so very helpful! She got right to helping me with what seemed like a huge problem and found me a solution in no time. Highly recommend this amazing team!"
We responded:
"Amie, thank you for your encouraging words. Tonya is a professional at turning the complex into simple. "
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Susan McElveen

September 8, 2023

5  out of  5
rating by Susan McElveen
"I love working with Jana Gallier. She’s always professional, knowledgeable and sincere."
We responded:
"Thank you, Susan for your kind words. We are so happy to have you as our customer and friend. "
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Nikos Kiritsis

September 6, 2023

5  out of  5
rating by Nikos Kiritsis
"Great people, awesome service. Do not hesitate to walk in the office anytime and talk to them. You will not be disappointed."
We responded:
"Thank you so much, Nikos. We are so glad you are part of the Christine Bailey State Farm family. "
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Benjamin Azevedo

August 10, 2023

5  out of  5
rating by Benjamin Azevedo
"Kendra was extremely helpful, efficient, and communicated very well, walking me through all the complicated insurance questions I had and I ended up with the coverage I needed at a very good price. Highly recommended (8/10/2023)."
We responded:
"Thank you Dr Ben for your review. We are so glad to have you as part of the Christine Bailey State Farm family. "
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Virgie Mitchell Ministries

July 13, 2023

5  out of  5
rating by Virgie Mitchell Ministries
"Christin Bailey and her staff is very helpful in time of problems. They are attentive about the small things."
We responded:
"Thank you so much Virgie. Your words mean a lot to us. "
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Chris Briscoe

June 23, 2023

5  out of  5
rating by Chris Briscoe
"The experience was amazing ,very helpful and informative paid a lot of attention to detail."
We responded:
"Thank you, Chris for your kind words. We are glad to have you. "
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Ann Vincent

May 15, 2023

5  out of  5
rating by Ann Vincent
"Always friendly & willing to help! Here, you do get service with a smile."
We responded:
"Thank you Ann. You have made my day. "
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Madlynne Mills

March 3, 2023

5  out of  5
rating by Madlynne Mills
"Ms. Kendra has been wonderful to work with throughout the entire process. I would recommend to anyone!"
We responded:
"Madlynne, thank you so much for your kind words. We are thrilled to have you as part of the Christine Bailey State Farm family. "
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Carol Benoit

March 2, 2023

5  out of  5
rating by Carol Benoit
"When forced with the decision of having to switch agents, I knew beyond the shadow of a doubt, I was going to call Christine Bailey @ her Lake Charles office. I had dealings with Jana Gallien for the past 20+ years at Hunter Perrin's office and knew I wanted her to handle my insurance business again. With Jana and Christine, I know my husband and I will be well taken care of."
We responded:
"Carol, you have made our day with your kind words. We work hard for our customers and value you. Thank you again!"
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Jerry Mathews

February 2, 2023

5  out of  5
rating by Jerry Mathews
"Always great service when covering my vehicles or toys."
We responded:
"Thank you, Jerry. We love working with you."
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Vicki Edwards

November 24, 2022

5  out of  5
rating by Vicki Edwards
"Friendly And Knowledgeable staff."
We responded:
"Thank you, Vicki. We are so glad you are a part of the Christine Bailey State Farm family."
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Amanda Roberts

November 23, 2022

5  out of  5
rating by Amanda Roberts
"Jana is always so pleasant and quick to answer any of my questions."
We responded:
"Amanda, we appreciate your loyalty and we value you as a customer."
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Megan Huckins

November 23, 2022

5  out of  5
rating by Megan Huckins
"Friendly and knowledgeable staff. Kendra goes out of her way to find the best policy for me. I highly recommend State Farm to everyone. Especially this location."
We responded:
"Thank you, Megan. Kendra is always looking out for the best options for all of her people. We appreciate you."
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lauren courville

November 23, 2022

5  out of  5
rating by lauren courville
"When is insurance exciting?? When you have a team in Lake Charles that is personable, caring, and excited to make sure you have the best deal around! Thanks so much to Kendra for guiding us in the right direction at State Farm- Christine Bailey."
We responded:
"Lauren, you made our day! Thank you for this wonderful compliment. We do love having fun and taking excellent care of our customers."