Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sr Mrija Hope Nuculaj

Sr Mrija Hope Nuculaj

April 8, 2026

5  out of  5
rating by Sr Mrija Hope Nuculaj
"Ms. Jana was generous with her time, creative with her abilities and always willing to assist however she can! She is a real blessing and has been a huge help!"
We responded:
"Thanks so much for the fantastic rating, Sr! We are so glad you had a positive experience with us here on State Farm Agent Christine Bailey’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of fabiana nuñez

fabiana nuñez

April 7, 2026

5  out of  5
rating by fabiana nuñez
"Kendra Is Amazing, she help me fast :)"
We responded:
"fabiana, thank you for your wonderful review of State Farm Agent Christine Bailey’s Team!"
Profile photo of Janelle Williams

Janelle Williams

March 26, 2026

5  out of  5
rating by Janelle Williams
"Jana is always helpful and welcoming and addresses our needs in a timely fashion with courtesy and dignity."
We responded:
"Thank you, Janelle. I appreciate your kind words. We always want you to be taken care of in a friendly and professional manner."
Profile photo of Ashlyn Benoit

Ashlyn Benoit

March 23, 2026

5  out of  5
rating by Ashlyn Benoit
"Kendra has been the best representative I’ve worked with across any insurance company. She consistently goes above and beyond to assist me and my family, ensuring we receive the best coverage at competitive rates. She takes the time to clearly explain any questions we have, making the entire process easy to understand. Most importantly, she makes every interaction feel personal and genuinely cares about her clients. I highly recommend her to anyone looking for reliable and exceptional insurance service"
We responded:
"Thank you, Ashlyn for your kind words. Kendra works so hard to make sure our customers have the best coverage at the correct price. We value you and appreciate you. "
Profile photo of Frances Benoit

Frances Benoit

March 23, 2026

5  out of  5
rating by Frances Benoit
"Kendra is very friendly & has a wonderful attitude for her people😍"
We responded:
"Thank you for the fantastic review, Frances! We are always here to help with your insurance needs here in Lake Charles . "
Profile photo of Marissa

Marissa

March 16, 2026

5  out of  5
rating by Marissa
"Kendra did an awesome job with helping me find the right auto policy and even saved me some money by bundling. Very polite and professional would definitely recommend!"
We responded:
"Thank you so much for the 5-stars, Marissa! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Donna Whitlow

Donna Whitlow

March 11, 2026

5  out of  5
rating by Donna Whitlow
"Jana was very professional and efficient. ..Such a pleasant lady to deal with!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Christine Bailey’s Team here in Lake Charles . "
Profile photo of Trace Borde

Trace Borde

February 20, 2026

5  out of  5
rating by Trace Borde
"Mrs Jana is the absolute best! So easy to work with and always so responsive! Very appreciative of the services provided!"
We responded:
"Thank you so much for the 5-star rating, Trace! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Cora Broussard

Cora Broussard

February 5, 2026

5  out of  5
rating by Cora Broussard
"I recently moved back to Louisiana from Texas. Jana made the transition super easy. She communicated every detail of what was needed along the way. We reviewed options together and she was so patient with my million questions. Love the team at Christine Bailey State Farm!"
We responded:
"Cora, thank you so much for this wonderful review! Jana and the team are great and we truly appreciate the recognition. I am so happy to hear that the transition went so smoothly for you."
Profile photo of Jeffrey Daigle

Jeffrey Daigle

February 5, 2026

5  out of  5
rating by Jeffrey Daigle
"Excellent service! Very knowledgeable and professional."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Christine Bailey’s Team. "
Profile photo of Timothy Simmons

Timothy Simmons

January 30, 2026

5  out of  5
rating by Timothy Simmons
"By far the best insurance company I’ve had, and I’ve had them all!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Amanda Roberts

Amanda Roberts

January 17, 2026

5  out of  5
rating by Amanda Roberts
"Jana is always so pleasant and quick to answer any of my questions."
We responded:
"Amanda, we appreciate your loyalty and we value you as a customer."
Profile photo of Gay Caswell

Gay Caswell

January 15, 2026

5  out of  5
rating by Gay Caswell
"Thank you Jana for always going above and beyond not only for me but me entire family. Always top notch service."
We responded:
"Thank you, Gay for your five star review. We value you! "
Profile photo of zander gaudet

zander gaudet

January 7, 2026

5  out of  5
rating by zander gaudet
"Best experience, easy to work with, nicest agents"
We responded:
"Thank you, Zander for your review. We are glad you are part of our Christine Bailey State Farm family and look forward to helping you in the future. "
Profile photo of Erika Lazard

Erika Lazard

January 6, 2026

5  out of  5
rating by Erika Lazard
"Kendra is the best!"
We responded:
"Thank you, Erika for your review. We are so glad you got your auto insurance and your renters insurance with us. Kendra is excellent at making sure everyone gets the right coverage at the best rates. "
Profile photo of Anissa Theriot

Anissa Theriot

January 6, 2026

5  out of  5
rating by Anissa Theriot
"De Ann is awesome, she gets things done efficiently and quickly! The customer service across the board is top notch!"
We responded:
"Thank you, Anissa for taking the time to leave us a review. We are glad you are part of our Christne Bailey State Farm family. De Ann has lots of experience and always makes sure everyone is taken care of and happy. "
Profile photo of John Appleton

John Appleton

January 5, 2026

5  out of  5
rating by John Appleton
"Kendra has been absolutely phenomenal in assisting us with changing insurance. We bundled home and auto and saved about 5% on home with 3% lower deductibles, and about 15% on auto. We ran into a little challenge with some requirements on the home insurance, but Kendra was able to work through everything and ensured we had everything while explaining everything in detail if we had any questions. By far the best experience I’ve had with any type of insurance and customer service."
We responded:
"Thank you, John for your review. I am excited to see how much money we saved you on both your home insurance and auto insurance. Kendra is very good at working through issues and making sure you get the right coverage at the very best price. We are very happy to have you as part of our Christine Bailey State Farm family. "
Profile photo of Lady Z-LoriPrimo “Blue” Primo-Cole

Lady Z-LoriPrimo “Blue” Primo-Cole

December 19, 2025

5  out of  5
rating by Lady Z-LoriPrimo “Blue” Primo-Cole
"My parents started out with State Farm before I was ever thought of, over 58 years ago. They started each one of my siblings and made sure their grandchildren had State Farm as well. State Farm as been my Great neighbors since I started driving at 18, I'm 55 now. Thank you for protecting my parents and now protecting my family."
We responded:
"Thank you so much. It is such an honor to provide generational service to your family. Thank you for always trusting us to provide the right coverage at the best price for you and your family. We appreciate your loyalty. "
Profile photo of Betty Stanley

Betty Stanley

December 17, 2025

5  out of  5
rating by Betty Stanley
"AWESOME STAFF... BEAUTIFUL DECOR IN THE OFFICE.. I HIGHLY RECOMMEND DOING BUSINESS WITH CHRISTINE BAILEY... AND HER AMAZING STAFF..."
We responded:
"Betty, I love that you came into our Lake Charles office to visit. We enjoyed having you and are always here to help with anything you need. Merry Christmas. "
Profile photo of Vivian Johnson

Vivian Johnson

December 16, 2025

5  out of  5
rating by Vivian Johnson
"This was the greatest decision I ever made, I was paying a house note before now switching to State Farm Christine Bailey I can save and travel more. Thanks for it all.."
We responded:
"Thank you, Vivian for your enthusiastic review. We are so glad you are part of our Christine Bailey State Farm family and cannot wait to hear stories of your travels. "
Profile photo of Patricia Barrow

Patricia Barrow

December 11, 2025

5  out of  5
rating by Patricia Barrow
"Mrs. Duhon was very friendly and timely!"
We responded:
"Thank you, Patricia for your kind words. Your time matters to us and we always want to help you get the right coverage quickly. Merry Christmas. "
Profile photo of zachary zaunbrecher

zachary zaunbrecher

December 11, 2025

5  out of  5
rating by zachary zaunbrecher
"Made this whole insurance process extremely smooth!!"
We responded:
"Thank you, Zachary. We are so glad to have you as part of our Christine Bailey State Farm family. "
Profile photo of De Ann Derbonne

De Ann Derbonne

December 9, 2025

5  out of  5
rating by De Ann Derbonne
"VERY PROFESSIONAL AND PROMPT AT THEIR WORK."
We responded:
"De Ann, thank you so much for the excellent review! We are so glad to hear how excited you are about working with us!"
Profile photo of Shonna LeDoux

Shonna LeDoux

December 5, 2025

5  out of  5
rating by Shonna LeDoux
"I recently needed to add a car to our policy and Jana was very helpful and informative. She made it an easy process."
We responded:
"Thank you for the great review! Jana works so hard for you and it makes her smile when she makes someone happy. Have a great day. "
Profile photo of Amanda Pastran

Amanda Pastran

November 21, 2025

5  out of  5
rating by Amanda Pastran
"Jana is such a rockstar! I appreciate her for going above and beyond to help me make a deadline!"
We responded:
"Thank you, Amanda for your review. Jana always goes above and beyond to make sure our customers are taken care of. We appreciate you and glad you are part of the Christine Bailey State Farm family. "